Technology Magazine looks at some of the ways that digital behemoth Amazon is transforming the healthcare sector for both employees and patients by utilising AI technologies.
Following a worldwide health crisis, the healthcare industry has seen unprecedented disruptions.
The ultimate goal of incorporating disruptive technology like AI into healthcare is to revolutionise the industry. AI is useful in many different healthcare domains, including as medicines, drug development, and clinical records.
Tech behemoth Amazon is leading this revolution; they keep putting increasing emphasis on enhancing their AI services to improve operations in a variety of industries. Within healthcare, the possibilities are infinite, as the company looks to work with leading organisations to better patient care and help medical professionals.
In the end, Amazon hopes to make it simpler for consumers and patients to become and remain healthy by democratising AI capabilities for the healthcare sector, according to the business. “We think we can improve the quality of health care for both patients and providers, and we think generative AI will be essential to that.”
We look at a few of the ways Amazon is using AI to improve healthcare.
Enabling healthcare professionals with ethical AI
Amazon uses AI in a few different ways, one of which is through its HealthScribe service. It is intended to relieve healthcare workers of the administrative load, allowing them to devote more time to more difficult aspects of their work or patient care.
HealthScribe automatically creates clinical notes from doctor-patient talks using generative artificial intelligence, or Gen AI. Citing each and every element from the discussion transcript, the HIPAA-eligible solution guarantees increased transparency. Prior to being added to electronic health records, doctors can then examine and approve these notes.
To guarantee that patient care is a top priority, AWS, a division of Amazon, has made investments in developing a portfolio of high-performance and AI-powered health applications. Moreover, Amazon’s dedication to ethical AI development is demonstrated by its collaborations to improve health outcomes through machine learning.
The tech company works with a number of organisations, including Mass General, Advocate, Mount Sinai, Pfizer, and Gilead.
Amazon Pharmacy: Changing the game with machine learning
In addition to pushing the life sciences industry, Amazon is keen to assist researchers in drug discovery and pharmaceuticals in cutting time and cost to market.
Specifically, Amazon Pharmacy is attempting to employ Gen AI to expedite prescription filling and improve customer service by making it more efficient and helpful for users. Additionally, the firm is developing AI applications that offer more transparent pricing, making it easier and less time-consuming for clients to get the best deal.
Using AWS Textract, a machine vision service that extracts handwritten and printed text from documents, the service also aims to address the problem of prescription accuracy. It strives to minimize human error concerns while guaranteeing prompt and accurate medication filling.
But even with these advancements, Amazon is keen to keep a human component in its technologies. For example, pharmacists still have to go over every prescription written for a patient to make sure nothing is overlooked.
Amazon is aiming to ensure that services are processed more faster and more conveniently for both patients and healthcare personnel by enabling humans and AI to collaborate.
In his 2023 letter to Amazon shareholders, CEO Andy Jassy stated, “There has never been a time in Amazon’s history where we’ve felt there is so much opportunity to make our customers’ lives better and easier.”
“We’re focused on creating the future, immensely excited about what’s possible, and eager to collaborate to make it so.”
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